“During the past 12 months Victor has taught me to re-focus on my business - working ON it rather than IN it! KPI tracking, marketing programs, intellectual property & staff training have all been developed under the guidance of NBD, culminating in our Restaurant Operations Manual. Thank you Victor for "fast tracking" the systemization & growth of Little Italy Cronulla”.

Martin Fielder

Director

Little Italy Restaurant

“Building any business involves a multi disciplined approach and this is where Victor and his team of experts have provided the framework to produce spectacular business results in a very short period of time. I have been given revolutionary insights to innovative business growth strategies that will allow our business to grow from a strong foundation”.
Paul Signorelli
Managing Director
Doltone House

"We have great faith in the ability and knowledge of Victor Hawkins.  Victor came in to our café business at our request and for us it immediately felt like he wanted us to succeed for us rather than for himself and his own reputation.  As our business has changed and developed, Victor has shared in our joy.

The ideas we bounced off him were able to be refined and his opinions and ideas were completely objective.  Furthermore, everything we worked on and that is continuing to be worked on is for the future health of our business.  What we and Victor have achieved together in 12 months is miraculous.  We have gone from losing money to being able to make money in a beachside location during winter – this achievement in under 6 months.

With Victor’s guidance we have worked together to implement a number of systems and programs – an example of some: Key Performance Indicators where we financial track and monitor the business, marketing programs and how to monitor their response rates, menu engineering to ensure we are selling our menu items cost effectively, and a Privilege Card program to repay our loyal and faithful clientele.

We are continue to work on other ideas, one being a Catering Menu, with its success we will have the ability for our business to reach its potential.

We cannot thank or recommend Victor Hawkins highly enough to any business".
Adrian & Karen Meredith
Owners
Sea la vie

“The comprehensive approach Victor and his team take to developing your business provides the building blocks to making any business a success. The customised solutions include all aspects of business systemization including marketing, sales generation, organisational management, finance and human resources. His team comes to the table with innovative techniques and tools to implement and measure the success of your business. Alongside of this, the changes made in the business allow for more lifestyle and time with family and friends”.
Doug Katt
Owner
MBE Newtown

“NBD has taught me that systems are your tools and reports are your eyes, the guesswork has been taken out and I am more focused on running the business and maximizing profits”

Peter Mougios

Owner

Eurobay café:bar

 

“As the owner of a small business I would recommend that no matter how well your business is performing Victor and his methodologies will further improve your business and show an ROI with in three months, the unique way he packages the various services at very affordable prices, and is very conscious that running a businesses is time consuming and he works in with your time availability and the business needs. We all get far too close to our businesses and do not see all the opportunities and challenges, be they systems, HR, strategy, marketing, pricing and financial to improve the performance of our businesses, Victor has systems to improve all such areas.

Should any body want to contact me I would only be too happy to support the above”.

David G Paddon

Director

Go To Market

 

“By working with Victor I have been able to implement some targeted marketing and promotional campaigns for my business. Alongside of this he has also been able to engineer the core parts of my business to ensure that I am selling the most profitable items to my customers. He has been able to provide me with fresh ideas about my business and provides support to bounce ideas off”.

Michael Bengsston

Director

Manatui Pacific Pty Ltd

 

“The expansion of our business has led us to appreciate the knowledge and expertise of someone who has gained insight and experience from being in similar business situations. Victor has given us the opportunity to regroup as a fast growing family business and focus on the bigger picture”.

Anna Cesarano

Director

Doltone House

 

“As a business owner (leader of a team) I need direction, energy and a sound board for the continuation of growth in all facets.

With the HELP of National Business Developer's

*We have develop and implemented our OH&S policy's and procedures

*Completed our employee staff handbook/workplace agreement.

*Systemized the majority of our processes.

*Built and documented our recruitment process.

*Improved our communications and mindset within our complete team.

These are just some of the many improvements together we have completed with-in a very short period.

I Greg Henson of Callaghan Collision Centre would have no hesitation in recommending such a company to any business that is looking for the best possible results with-in any area of their business or team”.

Greg Henson

Owner/operator

Callaghan Collision Centre

 

Over the past few years my partner and I have been involved in running a restaurant and then a cafe. While we both worked very hard and improved both business, I was always thinking, "Is this the best way to be doing this", "Is there more efficient ways, better outcomes to be had, where is my next new customer?" NBD Brochures arrived on my desk and was asking the same questions. Joining NBD and working with consultants Craig and Victor, I learnt so much more about how to run a business. I can now track all expenses and finances. I now budget effectively and I have a complete overview of my business at the touch of a button, I can analyse, adjust, repair and improve any area of my business. My menus are better, organised and make me more money. It is a long day at my cafe and the meeting with NBD after hours were always on time, and well organised. The support, information and ideas discussed always gave me a feeling that my business was moving forward and made me feel confident that we can achieve our goals. I would highly recommend NBD to anyone in the hospitality industry.

Greg Davis

Owner

Sage Catering and Milk Bar On Crown